Ticket Management Configuration
Configure staff roles, escalation tiers, salesmen, and channel routing for the active server.
Deploy Support & Order Ticket Panel
Sends the official support & purchase dropdown panel with 3-phase ticket claiming into your selected channel.
Card A: General & Senior Staff Roles
Default inspection and executive operational permissions.
Accessible Inspection Tools:
/check-invoiceid <id>— Order verification/check-replaceid <id>— Warranty status/check-txid <txid>— Anti-fraud lookup/staff-suggestion— Proposal voting
Executive Operations:
/create-invoice— Issue invoices/create-replace— Warranty replacements/warranty-extend— Add warranty days- Reviewing
/add-sale(Approve/Decline/Review)
Card B: Ticket Tiers & Sales
Staff escalation claim rights and sales deal submission.
Eligible to enter the 60s claim queue for Phase 1 general and order tickets.
Eligible to claim escalated Phase 2 tickets via 60s queue and escalate to Phase 3.
Authorized to submit external customer sales deals using /add-sale.
Card C: Channel & Category Routing
Dynamic routing targets for holds, reviews, and logs.
Destination category where tickets are moved and renamed during /waiting.
Where incoming /add-sale submissions are posted for Senior Staff review.
Channel logging Senior Staff executive actions, sanctions, and audit traces.
Exchange Management
Configure pair-specific exchanger roles, accepted currencies/wallets, and the exchange rate matrix.
Deploy Exchange Panel to Discord
Sends the official [Exchange Here / Create Ticket] embed with ephemeral calculator flow into your selected channel (e.g. #exchange-here).
Section 1: Dedicated Exchanger Roles (Pair-Specific)
When an exchange ticket opens, strictly only that pair's role is pinged and granted access.
Section 2: Sending Currencies & Wallet Apps Configuration
Defines the dropdown selections in the ephemeral interactive setup flow.
Add or remove supported source currencies.
Mapped payment methods per currency.
Define receivable assets (LTC, USDT, etc.).
Section 3: Exchange Rate Matrix & Margin Manager
Directly syncs with Discord's quick convert command: .c <pair> <amount>.
| Pair Code | Pair Label | Rate (Multiplier / Divider) | Platform Cut (%) | Send \rightarrow Receive | Actions |
|---|---|---|---|---|---|
Host VPS Resource Status
Docker Container Status
Live Bot Docker Logs (Tail 150)
Customer Invoices Ledger
| Invoice ID | Product | Price | TXID | Created | Warranty |
|---|---|---|---|---|---|
Staff Performance & Penalties
| Staff User ID | Claimed | Resolved | Warns | Strikes | LTC Address |
|---|---|---|---|---|---|